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To facilitate broad, open, and representative feedback, enabling real-time student engagement and co-creation of solutions.
To automate and streamline the student voice meetings, improving engagement and transparency in post-meeting actions.
To provide a customisable and automated election system, simplifying the election process and boosting participation.
Offers swift, actionable recommendations and supports better decision-making based on deep insights into student satisfaction
We are beyond excited to see our partner institutions experiencing improvements on the NSS, specifically on student voice. It’s demonstrates clearly how they have put the student voice as a high priority.
Since implementing Unitu in 2018, Swansea University has observed marked improvements in their National Student Survey (NSS) metrics and won the Times Higher Education Award for tech innovation in 2019. Debbie Ricci-Jones, the Head of Student Partnership and Engagement Services, shares “Unitu has been an ally in driving positive campus changes, from student wellbeing to catering and from sustainable transport to study and social spaces. It has also helped to increase NSS metrics, with improvements seen in the Learning Community and Student Voice categories.”
Patricia Xavier, from the Engineering College, further supports this by stating, “Our NSS scores on Student Voice were fantastic this year, I think Unitu has played a big part in that as the change was biggest in our college where we use it most actively.”
You can read more of Unitu’s impact with Swansea University here.
The University of Surrey identified a need to enhance student satisfaction, noting a decline in their NSS satisfaction ratings from 92.5% in 2014/15 to 79.23% in 2019/20. A strategic action plan included the adoption of Unitu as a student voice/feedback platform to address the lack of communication and visibility of issue resolution. Since the implementation of Unitu in 2020, the university experienced a significant leap in its NSS rankings, moving from 126th in 2020 to 4th in 2023, with year-on-year increase.
In addition The University of Surrey experienced a more transparent and communicative feedback process with Unitu.
Jenny Holder, a Department Administrator, emphasised “If you get feedback, just by email, or even a rep meeting, and you act on it, the reps might not necessarily communicate that back to the students, although the changes were made. But with Unitu actually showed that we were acting on feedback visibly, and then publishing our response. It was a way to announce to everybody, whereas other stuff might have just been changed in the background without announcing it.”
UCL’s proactive use of Unitu allowed for rapid responses to student issues, often within 48 hours, which Dr. Graham Roberts attributes as a significant factor in their NSS Student Voice scores increasing by 14 points in 2018. This response capability represents a tangible impact of Unitu’s platform on the student experience and satisfaction in the Computer Science department.
“Thanks to this platform, last year we were able to respond to students’ issues usually within 48 hours. We believe this intervention has led our Student Voice NSS scores to increase by 14% in 2018 compared to the year before”.
In addition to Unitu has given UCL “the ability to see patterns of feedback that appear not only across departments and faculties, but across the institution as a whole. This insight could be used to inform broader policy and operational approaches, identify solutions that are of genuine relevance to students and focus on the enhancements that deliver the most impact to the student experience.” according to Christ Neil, Head of UCL, Engineering Digital Innovation Unitu.
You can read more of Unitu’s impact with UCL here.
At Wrexham Glyndwr University, the introduction of Unitu has been a game-changer over the past 18 months. Marc Caldecott notes its crucial role in improving NSS results through real-time feedback and closing the feedback loop. As he states “we have introduced Unitu, the online student feedback platform, which has enabled us to respond to student feedback in real-time and allowed us to close the feedback loop. Unitu, along with working in close partnership with the University and the hard work of staff has been key to this year’s result”. Read more about Wrexham Glyndwr University’s success and their top position in Wales for teaching.
The platform’s influence extends beyond metrics, as Katie Taffinder observed a qualitative difference in the feedback, highlighting the academic focus and thorough engagement during meetings. As she states, “The staff loves the side of the Unitu campaign because they could review the information. They had the time to quickly glance through and identify any potential issues that they could address.” and that “The meeting [after the campaign] was the largest I’ve ever seen. It was huge. Every single rep attended every single staff team member attended. It was led very well.”
Every year, Unitu sends a a survey mirroring the questions on the NSS Student Voice Questions to all active Unitu student users. The results show that students on Unitu feel that their feedback is valued significantly more than the national Student Voice average on the NSS.
We have attached our Cyber Essentials Report that details how we have fulfilled key technical and security requirements.
We are happy to provide our Penertration Testing Report on request.
We’ve attached a document that shares details of the commonly asked technical requirements.
Unitu is GDPR compliant, you can read more about our data privacy policy, in addition we are happy to provide our DPA to provide further details on how data is processes at Unitu.
Unitu is compatible with the most common VLE’s, you can read more about these integrations here:
Unitu is compatible with active directory to enable Single Sign On. You can read more about how we integrate with Active Directory and Office 365 here.
Unitu provides integration with any institutions Student Record System to create an automatic feed that ensures all data is correct and accurate. You can read more about the integration here.
To enhance trust and deliverability, it’s recommended that universities allow Unitu to send emails on behalf of University. In this case, emails are sent from “no-reply@unitu.university-domain.ac.uk“, for example: “no-reply@unitu.oxford.ac.uk”.
You can read more about the benefits of and how to set up an email integration.
Payment is made annually, and it’s made in three simple steps:
Step 1: The institution shares the number of students they would like to enrol on Unitu and the selected products they’d like to use before deployment.
Step 2: We generate a quote based on student numbers and selected products.
Step 3: The institution, on approval of the quote, sends a purchase order, and we issue an invoice payable within 30 days.
10% discount on total contract value for a 2-3 year commitment.
Fixed pricing, unaffected by inflation.
If student numbers increase during the contract period, there is no additional cost.
Early and free access to new tools and features.
If you were to select all current products, you would be entitled to an additional 10% discount.
Only VAT applies to the total contract value.
Key Point of Contact: We require a primary contact for weekly check-ins (30-45 minutes each) from the initial kick-off call to the launch date.
IT Integration: For integrations, an IT point of contact is necessary. Communication will primarily be via email, supplemented by 1-2 calls during setup and deployment.
University-Wide Rollout Involves:
Kick-Off Call (1-2 hours): This initial session sets the project’s foundation.
Deployment Form Completion (3-5 hours): This detailed process can be spread over one or two weeks. It might necessitate additional sessions and consultancy from Unitu to ensure proper setup.
Training Sessions (1 hour each): The quantity varies based on the level of rollout and number of staff involved. Training for Boards is more extensive and hands on, including sharing of best practices. Conversely, Campaigns and Elections training can be efficiently conducted through simple video walkthroughs or a short online training.
Example Pilot Timeline for Unitu
For a school piloting Unitu without integrations, the typical preparation period is one month. Here’s a detailed timeline leading up to the launch in Term 3 (April 2024):
4 Weeks Before Launch:
Week 1: Conduct a Kick-Off Call (Duration: 1 hour).
Week 2: Complete and submit the Deployment Form.
Week 3: Conduct Staff Training (Duration: 1 hour).
Week 4: Create Student & Rep Accounts (via a secure CSV file submission).
Week 4: Host Online Rep Training and a follow-up Q&A session (Duration: 1 hour).
During the pilot, departments will manage the campaign/boards—collecting feedback, discussing it in meetings, concluding the meeting, and disseminating the results and subsequent actions through Unitu.
After the Pilot:
Schedule a Post Pilot Check-in Call (Duration: 1 hour) to review the pilot’s execution.
Distribute a Post Pilot Survey to gather feedback and evaluate the success and impact of the pilot initiative.
University wide roll out:
If it’s a university wide roll out, please refer to the attached pdf for an example university wide roll timeline.
PDF – University wide roll out timeline
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