Apps Cookies Policy

Introduction

1. General

Our Platform (“our platform“) uses cookies and similar technologies to distinguish you from other users. By using cookies, we can provide you with a better experience and improve our platform by better understanding how you use it. To the extent that these cookies are not strictly necessary for the provision of our platform, we will ask you to consent to the use of cookies when you first visit our platform.

2. Glossary

In this Cookie Policy, unless the context requires otherwise, the following terms have the following meanings:

Cookie” means a small file placed by our platform on your computer or device when you visit certain parts of our platform and/or when you use certain features of our platform. Cookies generally do not contain any information that personally identifies a user, but personal information we store about you may be linked to the information stored in and obtained from cookies;

“Cookie Law” means the relevant provisions of the EU 2002/58 Directive on Privacy and Electronic Communications 2002  and The Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PERC“), the EU Regulation 2016/679 General Data Protection Regulation and the Data Protection Act 2018 (“UK GDPR);

Personal data” means any data relating to an identifiable person who can be directly or indirectly identified by that data, as defined in the UK GDPR.

 

Contact Details

Our platform and services are offered and operated by Unitu Ltd. We are registered in the UK under registration number 7993739. Our registered office is located at Unit 4, Bramber Road, Kensington, London, W14 9PW. 

You can contact us by e-mail, using support@unitu.co.uk

 

How does our platform use cookies, and what types of cookies are there?

1.Strictly necessary cookies

A cookie falls into this category if it is essential for the operation of our platform, supporting features such as setting your privacy preferences and logging in. In other words, these cookies are used to enable the platform to function and cannot be disabled in our systems. They are usually only set in response to actions you have taken.

2. Marketing cookies

These cookies record analytical (anonymous) information about how you visit the platform to improve the platform and user experience and advertise in a more targeted way.

3. Functional cookies

Functional cookies allow us to provide you with additional features on our platform, such as personalisation and remembering your stored preferences. Some functional cookies may also be strictly necessary, but not all necessarily fall into that category. These cookies may be set by us or by third-party providers whose services we have added to our pages.

4. Third -party Cookies

Third-party cookies are not placed by us, but by third parties who provide services to us and/or to you. Third-party cookies may be used by advertising services to provide you with customised advertising on our platform or by third parties providing analytical services to us (these cookies work in the same way as the analytical cookies described above).

5. Persistent Cookies

Each of the above types of cookies can be a persistent cookie. Persistent cookies are cookies that remain on your computer or device for a predetermined period of time and are activated each time you visit our platform.

6. Session Cookies

Each of the above types of cookies can be a session cookie. Session cookies are temporary and only remain on your computer or device from the moment you visit our platform until you close your browser. Session cookies are deleted when you close your browser.

 

What cookies does our platform use?

1. Strictly necessary cookies

The following strictly necessary cookies may be placed on your computer or device:

NAME

PURPOSE

TYPE

AspNetCore.Antiforgery.#

Helps prevent Cross-Site Request Forgery (CSRF) attacks.

Session

AI_session

Preserves the user’s session states across page requests

1 day

AI_user

Detects how many people used the app and its features. Users are counted using anonymous IDs.

1 year

client%2Fsocket%2#GUID#

The purpose of this cookie is to store a unique identifier (GUID) for a user’s session on the Crisp platform. This allows Crisp to maintain a user’s session state. This is important for ensuring that the user’s conversation with the business is not interrupted or lost, even if they leave and return to the website later.

2 days

crisp-client/session/e7a6fa4e-85d1-4fad-885e-5cb424584dfa:e

The purpose of this cookie is to restore a visitor’s message history and help improve the performance and reliability of the Crisp chat platform.

6 months

Crisp-client/domain-detect/#

The purpose of this cookie is to help improve the performance and reliability of the Crisp chat platform by ensuring that chat messages are delivered correctly and efficiently.

Session

Crisp-client/trigger/#GUID#/visit/count

The purpose of this cookie is to help improve the performance and effectiveness of the Crisp chat platform by allowing businesses to track the number of times a user visits their website and target them with personalised chat messages based on their previous interactions.

Persistent

unitu_returnurl

To forward a not-logged-in user to the URL requested after login. (for SSO login)

10 minutes

unitu_accesstoken

To authenticate user identity

15 minutes

unitu_refreshtoken

To refresh unituauthcookie in case it’s expired

14 days

2. Functional cookies

The following functional cookies may be placed on your computer or device:

NAME

PURPOSE

TYPE

_hjAbsoluteSessionInProgress

The purpose of this cookie is to detect the first pageview session of a user.

30 mins

_hjSessionUser_{site_id}

The purpose of this cookie is to ensure that data from subsequent visits to the same site are attributed to the same user ID.

365 days

_hjSession_{site_id}

The purpose of this cookie is to ensure that subsequent requests in the session window are attributed to the same session.

30 mins

_hjFirstSeen

The purpose of this cookie is to identify a new user’s first session.

30 mins

hjViewportId

The purpose of this cookie is to store user viewport details such as size and dimensions.

Session

_hjRecordingEnabled

The purpose of this cookie is to read when the recording module is initialized to see if the user is already in a recording in a particular session.

Session

_hjRecordingLastActivity

The purpose of this cookie is to provide an update when a user recording starts and when data is sent to the server.

Session

_hjHasCachedUserAttributes

Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not.

Session

_hjUserAttributesHash

Enables us to know when any User Attribute has changed and needs to be updated

2 mins, extended every 30 seconds

_hjSessionResumed

Set when a session/recording is reconnected to Hotjar servers after a break in connection

Session

_hjCookieTest

Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set.

Session

_hjLocalStorageTest

Checks if the Hotjar Tracking Code can use Local Storage

Session

_hjSessionStorageTest

Checks if the Hotjar Tracking Code can use Session Storage

Session

_hjAbsoluteSessionInProgress

The purpose of this cookie is to detect the first pageview session of a user.

30 min

_hjSessionUser_{site_id}

The purpose of this cookie is to ensure that data from subsequent visits to the same site are attributed to the same user ID.

365 days

_hjSession_{site_id}

The purpose of this cookie is to ensure that subsequent requests in the session window are attributed to the same session.

30 mins

_hjFirstSeen

The purpose of this cookie is to identify a new user’s first sesion. 

30 mins

_hjIncludedInPageviewSample

Set to determine if a user is included in the data sampling defined by the site’s pageview limit.

2 minutes

_hjTLDTest

Enables us to try to determine the most generic cookie path to use, instead of page hostname.

Session

_hjClosedSurveyInvites

Set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown.

365 days

_hjDonePolls

Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in.

365 days

_hjMinimizedPolls

Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site

365 days

_hjShownFeedbackMessage

Set when a user minimizes or completes a Feedback widget. Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show.

1 day

3. Marketing Cookies

These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and, thereby, more valuable for publishers and third-party advertisers.

NAME

PURPOSE

TYPE

mp_#_mixpanel

The purpose of this cookie is to store a unique identifier for a user’s session on the Mixpanel platform. This allows Mixpanel to track the user’s activity on the website or app, such as clicks, page views, and other interactions.

1 year

_hjIncludedInSessionSample_{site_id}

The purpose of this cookie is to determine if a user is included in the data sampling defined by the site’s daily session limit.

2 mins, extended every 30 seconds

Changes

We may change this Cookie Policy at any time. You are therefore advised to check this page from time to time.

In case of inconsistency between the current version of this Cookie Policy and one or more previous versions of this Cookie Policy, the current and applicable provisions shall prevail unless explicitly stated otherwise.

 

Your rights and information with regard to the processing of personal data

 More information about privacy, data protection and your rights can be found in the Privacy Policy.

 

Last Updated October 25, 2023

 

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