Topping the charts for student voice in Wales, Wrexham University and SU achieved a score of 81% in overall student satisfaction, going from 75% to 85% in their Student Voice Scores.
Wrexham University and SU, inspired by the Welsh scholar Owain Glyndŵr, has championed bold and inclusive education since its inception in 1887 as the Wrexham School of Science and Art. Undergoing several evolutions, from the Denbighshire Technical Institute to the significant merge forming the North East Wales Institute of Higher Education (NEWI), it has always prioritised expansion and innovation. Recognised for its contributions to higher education and its unique Welsh-infused architectural elements, it achieved university status in 2008, standing today as a beacon of enterprising and open education.
Over the last 18 months, we have introduced Unitu, the online student feedback platform, which has enabled us to respond to student feedback in real-time and allowed us to close the feedback loop. Unitu, along with working in close partnership with the University and the hard work of staff has been key to this year’s result.
Recognising the challenges, the university decided to try Unitu piloted it in specific faculties and gradually expanded its use in other departments and partner institutions.
Unitu is consistent, simple, and user-friendly. It’s useful for the Student Council, allowing both part-time and full-time officers to have a clear oversight of feedback from course reps on each course. Without a platform like Unitu, there might be issues we’d miss.
In the NSS Student Voice questions, Wrexham has increased by 20-point in Q24 (How clear is it that students’ feedback on the course is acted on?) and by 28-point in Q25 (How well does the students’ union represent students’ academic interests?), which clearly raised their overall score. Specifically, Q25 left Wrexham with an 85% score, placing them at the top of the list in overall student satisfaction among Welsh Student’s Unions.
Wrexham and SU achieved several milestones in amplifying student voices through Unitu:
Unitu bridges the gap between students across different campuses and partner institutions, fostering a sense of community. It provides an opportunity to drive improvements, celebrate successes, and amplify the student voice to effect positive change.
Unitu’s platform played a crucial role in the university’s Student Voice scores by allowing real-time feedback and bringing changes to the student experience.
The platform had a high engagement rate:
#Total number of students: 2,869
#Active students: 1067
# Total Posts: 111
# Interactions: 6,6k+
%Account activation: 63%
% Posts closed by reps: 11.71%
% Posts closed by staff: 96%
Avg time to first view: 5.7 days
Avg time to respond: 11.7 days
Avg time to close the feedback loop: 29.58 days
Unitu emerged as a transformative tool for Wrexham University and SU. Not only did it centralise feedback and make processes more efficient, but it also fostered a sense of community among students across different campuses. The platform enhanced transparency, made the student voice more potent, and ensured that feedback led to tangible change. As technology continues to shape education, platforms like Unitu stand out as a beacon for positive transformation.
I think it’s just going to keep evolving, hopefully, and growing as it has. I think it’s a digital age, and this is the future. I think it’s just going to be a really ongoing, useful tool
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