Ulster University in partnership with Ulster University Student Union will be implementing Unitu across the university this academic year.
Unitu is a Student Voice platform that is purposefully built to support and enhance the student representation system.
This document is a guide for staff on the most frequently asked questions. We hope it will help you better understand what Unitu is, how it works and how it will be implemented at Ulster University
For further information and support:
For technical queries on Unitu, please contact firstname.lastname@example.org.
For queries on using Unitu as a Staff Member at UU, please contact Mandy Mullholand, UUSU Student Voice Manager, email@example.com
Unitu is not a new feedback process. Unitu is not an app like yikyak.
Unitu is private and closed app that only UU students and staff can access and it’s built to enhance an already existing student feedback process, i.e. the student representation system.
Unitu’s goal is to overcome key roadblocks within the student rep system, such as:
Unitu’s platform is purposefully built to address the above issues within an already existing student representative system. We fundamentally believe addressing these challenges, the student rep system will benefit and be useful to all parties (students, staff and reps) involved and ultimately improve the student experience.
Unitu achieves this by:
These key points is the sole purpose of why Unitu exists, to smoothen out the blocks in the student representation system and enable students, reps and staff to collectively work together in improving the student experience in a more timely manner.
On the Unitu platform:
Unitu supports the UU and UUSU’s ambition for students to be active partners in their education. The platform supports staff-student partnership in the following ways:
We have stricter and uniquely designed moderation processes and controls that are designed to ensure a more professional and constructive academic community. You can read about our 3 strike policy and sentiment checker processes on the staff training web page.
On Unitu, we have a strict moderation process:
You can find further information and a video walkthrough of our moderation process here.
Turning off anonymity is an option
We have developed a simple comms kit that you can use to communicate Unitu to your students.
You can find the resources here: https://unitu.co.uk/comms-kit
In addition, we’ve also created a customised video for Ulster University, that you can add to your intranet site and share in induction sessions.
Here is what staff members have said about Unitu:
“Thanks to this platform, last year we were able to respond to students’ issues usually within 48 hours. We believe this intervention has led our Student Voice NSS scores to increase by 14% in 2018 compared to the year before”.
Dr Graham Roberts, UCL, Department Tutor
“Unitu has been an ally in driving positive campus changes, from student wellbeing to catering and from sustainable transport to study and social spaces. It has also helped to increase NSS metrics, with improvements seen in the Learning Community and Student Voice categories.”
Debbie Ricci-Jones, Swansea University, Head of student partnership and engagement services
“Unitu has been fantastic for closing the feedback loop and engaging the students in direct conversation, so that they can see what changes we’re making, and they can see that we’re listening to them.”
Izzie Jay, UCL Medical School, Head of Management for Quality Assurance.
Unitu helps universities to improve the student experience by effectively engaging with the student voice in real time.