Unitu is an award winning Student Voice platform that is being used in a growing number of Universities across the UK.
Built around the student representation system, Unitu, an online platform, helps universities and student unions to collect and analyse student feedback, to enable faster improvements to the student experience. It’s a space where students, year representatives and staff can collectively raise, discuss and resolve both academic and more general experience issues.
Unitu will be available in more departments across UCL in September 2020 and beyond. The service helps students give feedback and raise questions, which staff and Student Reps respond to.
This document is a guide for staff on the most frequently asked questions. We hope it will help you better understand what Unitu is, how it works and how your department can implement it at UCL.
For further information and support:
For technical queries on Unitu, please contact email@example.com.
For queries on using Unitu as a Staff Member at UCL, please contact Yusuf Ozkizil (OVPESA) firstname.lastname@example.org.
Download the pdf version of the UCL Staff Guide
Unitu supports the UCL and Students’ Union UCL ambition for students to be active partners in their education. The platform supports staff-student partnership in the following ways:
You can find a full introduction to Unitu on the Staff Training web pages.
In brief, on the Unitu platform:
You can find a comprehensive introduction to how Unitu works on the Staff Training section of the Unitu website.
A feedback board is a central space for where students, Reps and staff interact with feedback that is raised by students. You can find a full introduction to the feedback board here.
In brief, the feedback board works in a few ways:
Once your account is created you will receive an email notification from Unitu that provides the login instructions.
As single sign-on is enabled, you can access Unitu using your usual UCL credentials.
The URL to visit to log in to your account is: ucl.unitu.co.uk
Staff can see posts and comments that have been moved to the Public section by students Reps in their particular board. From there, staff will be able to update students on the progress of the feedback by commenting and or leaving an update on the post, moving the post to ‘in progress’ or by closing the post and leaving a resolution message.
By commenting or providing updates on the feedback post, students who have chosen to receive notifications on posts they have engaged with, will receive either an email or a push notification to inform them you have responded.
Below is a typical flow of how board administrators on feedback boards engage with student feedback. Once a feedback is made Public by a a Rep to act upon, board admin will:
We have stricter and uniquely designed moderation processes and controls that are designed to ensure a more professional and constructive academic community. You can read about our 3 strike policy and sentiment checker processes on the staff training web page.
It varies from university to university, department to department.
We have found that an an average feedback board of:
Typically has around 200 staff comments across an entire academic year and predominantly responses from 1-2 key staff members.
After interviewing numerous staff on these boards, they shared that their typical workflow is:
We’ve found on feedback boards with the highest student engagement and satisfaction staff tend to:
On Unitu, we have a strict moderation process:
You can find further information and a video walkthrough of our moderation process here.
In addition, we have a short online staff training course that will allow staff to go through the training at any time.
The Expected Response Time is a feature on Unitu that applies to students Reps and staff. To learn more about the Expected Response Time feature you can watch a video here.
The purpose is to align clear expectations on what a reasonable time students can expect responses to their feedback by their Reps and staff.
Board admins on Unitu are able to update and select the appropriate amount of time a student can expect to wait to have a response on their feedback.
Usually Universities have the Rep expected response time between 3 and 10 days and for staff between 5 and 14 days.
Unitu helps universities to improve the student experience by effectively engaging with the student voice in real time.