Ulster University in partnership with Ulster University Student Union will be implementing Unitu across the university this academic year.
Unitu is a Student Voice platform that is purposefully built to support and enhance the student representation system.
This document is a guide for students on the most frequently asked questions. We hope it will help you better understand what Unitu is, how it works and how it will be implemented at Ulster University.
For further information and support:
For technical queries on Unitu, please contact firstname.lastname@example.org.
For queries on using Unitu as a student at UU, please contact Laura Neeson, UUSU Academic Rep Coordinator, email@example.com.
Unitu is a digital Student Voice platform in use in a growing number of universities across the UK. Unitu can help you drive changes when you submit feedback to Student Reps and staff on what is going well, and what could be improved.
Students at your university are partners in shaping their education, and are encouraged to give feedback on their experience in a variety of ways. This feedback is influential in informing decisions and driving changes:
Students in an increasing number of faculties and departments can now submit feedback via Unitu, an online service that offers timely responses from Student Academic Representatives and members of staff.
How does Unitu work?
On the Unitu platform:
What are the advantages of the Unitu platform for students?
You will be able to access your Unitu account using Single Sign-On – please login to Unitu with your university credentials at ulster.unitu.co.uk.
You can customise your notifications to tailor it to your preferences. To do this, select the ‘Settings’ button and select ‘Notification Preferences’.
On mobile, the ‘Settings’ button will be at the top of the page, and on the web version of Unitu, it will be in the top left corner.
You will be able to add an alternate email for notifications, as well as edit how you would like to receive them.
After activating your account, you will be able to edit your profile picture, password, email address, notification preferences, language preferences and also sign out of your account.
On the mobile version of Unitu, click on the ‘Settings’ button underneath your name on the top of the screen.
On the web version of Unitu, simply click on the ‘Settings’ button below your name on the top left corner.
Unitu is here to support you throughout your Unitu journey. There are many support channels available to you.
Live chat support:
Unitu Support can be contacted via the blue icon on the bottom right side of the screen. Unitu Support Team is available Monday to Friday from 9am to 6pm for all Unitu users – students, reps and staff. If you face any issue or have any questions about Unitu don’t hesitate to contact us. The live chat is the most efficient and quickest way to contact us.
You can reach us through email at firstname.lastname@example.org.
Live Demo/Q&A Session
Still have questions? You can book a live Q&A session with Unitu staff where they will be able to provide you with more information and a live demo.
In brief, on the Unitu platform:
On Unitu you have the ability to post anonymously at all times and remain anonymous on the platform – that means you can publish feedback posts and comments anonymously.
You can post feedback and comment anonymously.
However, if your account is suspended due to violations of Unitu’s Content Policy, getting to the third strike and our you violate the university’s code of conduct, Unitu will then have the right to waive your anonymity. We will do so in a manner that your identity will only be known by Unitu and the appropriate staff in your institution.
You can engage with feedback through commenting or voting on feedback posts. If you have chosen to receive notifications on posts you have engaged with, you will receive either an email or a push notification to inform you when new updates or comments are made.
Similarly with posting feedback, you can also leave comments which are anonymous simply by toggling the anonymous button above the comment box.
The ‘Together We Changed’ page enables you, as students, to view the impact of your feedback and transparent communication. It lets you see how the community of staff and students have collectively created positive change across the University. You can also see your own personal impact through the posts, comments and votes you have made.
This page lets you see not only how feedback was escalated and the timeline of feedback resolution on your feedback boards, but also on all other feedback boards on Unitu in your university. You can access other feedback boards by selecting ‘All Boards’.
If you find a feedback post offensive and in need of moderation, you can report a piece of feedback by selecting the ‘report’ button and filling in a brief report. You can view Unitu’s Content Policy here.
By reporting this content, you will bring it to the attention of the moderator team. They will decide whether to remove it from Unitu entirely and you will receive an email explaining their decision. If they decide not to remove the content it will remain hidden for you, and you will be able to appeal their decision. If any feedback post is appealed, the Unitu team will assist your university in making a final decision.
Unitu takes a zero tolerance policy towards any inappropriate content. If your content is reported and then subsequently removed three times you will encounter:
Unitu helps universities to improve the student experience by effectively engaging with the student voice in real time.